E-Governance E-Services from Citizens Perspective

e-governance: e-Services from Citizens Perspective | Problem Statement Bangladesh is a small developing country with millions of people living under poverty. There is a scarcity of resources with high demand of services in the public sector. So, there is no alternative than to find more cost-effective ways to ensure these service deliveries. The digital (or e-) revolution holds the potential to increase the quality of citizen services and increase accountability, transparency and efficiency. Bangladesh in recent times, takes various initiatives to benefit from ICT. However, the effectiveness of this initiatives and its’ impact on present service delivery scenario and citizens experience – the end user of such initiatives are yet to†¦show more content†¦The establishment of a secure government internet and central database for more efficient and cooperative interaction among governmental units; 2. Web-based service delivery; 3. The application of e-commerce for more efficient government transaction activities; and 4. Digital democ racy for transparent accountability of government. E-governance has been defined more broadly by Gatner (2000). He says that e-governance is the continuous optimization of service delivery, constituency participation and governance by transforming internal and external relationships through technology, the internet and the media. Thus, he has given four-phase model of e-governance: 1) Information – Presence: E-governance means being present on the web, providing the public with relevant information. 2) Interaction – Intake processes: The interaction between the government and the public is stimulated by various applications. 3) Transaction – Complete transactions: The complexity of technology is increasing, but customer value is also higher. Complete transactions can be done without going to an office – e.g., online services for income tax, property tax, renewal of licenses, visa and passports and online voting. 4) Transformation – Integration and exchange: All information systems are integrated and the public can get services at one virtual counter. Research Question and Objectives The aim of this study is to examine the status ofShow MoreRelatedCollaborative Governance, Citizen Participation, And Decision Making Essay1557 Words   |  7 Pagespublic administration, democratic government can be viewed as a government that is responsive to the perspectives of its citizens and exhibit responsibility to the citizens. This can be promoted by the public institutions and public administrators (King, Feltey, Susel, 1998). They can use various processes to ensure a democratic government including collaborative governance, decision making, citizen participation, administrative reforms, and budgeting. This paper seeks to discuss and analyze the effortsRead MoreInformation Security In Zanziabar Public Sector1465 Words   |  6 Pagesapplication of e-government in corporate governance to improve efficiency and effectiveness of the public sector agencies and delivery of services to the users has increased extensively, due to its result oriented in accountability, transpa rency and availability of governance to the citizen. The viability of e-governance is not assured without the element of information security. Hence, E-government security is a vital prerequisite in the adoption and the attainment of a standard corporate e-governance in theRead MoreThe Issue Of Public Trust957 Words   |  4 Pagessituation. Caroline J. Tolbert and Karen Mossberger†¨ (2006) notice, â€Å"citizen attitudes towards Government, including trust, are core concerns for democratic governance and public administration†(p. 354). Klijn, E.H., J. Edelenbos, B. Steijn (2010) come to the assumption, that the complicity of governmental function and expectation from the Government makes the issue of trust especially important. â€Å"Since uncertainty and complexity in governance networks is high, trust seems a promising concept to examineRead MoreThe Implementation And Survey Anal Ysis Essay2197 Words   |  9 PagesIn this chapter, I will analyze and interpret res ults of the implementation and survey anal-ysis done in the previous section. In view of the current speculations, this study tried a few hypotheses identified with the definition of e-governance, hindrances and effectively execution. All the more particularly, concerning all examination addresses most of the discoveries for this study upheld the existing writing. The hugest finding was the significance of change in utilization of ICT to diminish advancedRead MoreFdi : Integrating India With The World Essay1516 Words   |  7 Pagescompany involved in manufacturing, infrastructure development, banking, insurance, retail, etc. ïÆ'Ëœ Projecting an Investor-friendly Image of India ïÆ'Ëœ Trade Exclusive Clubs are the Way Forward ïÆ'Ëœ Ease of Doing Business in India ïÆ'Ëœ FDI – Foreign Investor Perspective ïÆ'Ëœ Unlocking the True Potential of Indian Markets India’s Economic Initiatives: A Magnet for Investments ïÆ'Ëœ Make in India remains the flagship initiative; all other development programs seek to complement it. ïÆ'Ëœ Each new program addresses specificRead MoreManaging Out in the Public Sector1868 Words   |  8 Pagesexternal world. This may include groups, organisations or individuals who are users of government services; collectively they are referred to as citizens. Key Factors The key factors underpinning public sector reform include, but are not limited to the following:- - Demand by the public for improved quality of service and improved service delivery. This may also include customisation of services so they are relevant to the individual, community or organisation; - Changes in public policy orRead MorePrivacy Infringement by Surveillance Technology1042 Words   |  5 Pagestrends, the government has started to store the public database and the other activities through internet i.e. the government is trying to switch over e-governance. But inspite of such development and advancement, the surveillance technology is in the controversy of infringement of the individual’s privacy. So, the presentation will cover the perspectives on how the surveillance technology has infringed the individual privacy. The paper has 4 parts, meaning of privacy and how the concept has developedRead MoreThe Tragedy of the Commons and Collective Action Essay1263 Words   |  6 Pageswork together to further those common interests benefitting all. Indeed problems of collective action permeate all aspects of politics, ranging from local neighbourhood level to international level.(ostrom) Collective action can be seen at work in international relations, public bureaucracies and also explains voting, lobby group formation and how citizens control their governments in a democracy (ostrom presidential) Cerny (site) states that ‘the state has been the key structural arena within whichRead MorePublic Personnel1044 Words   |  5 Pagesseparate avenues. The two are public personnel and personnel administration. They both include public employees, managers, administrators, taxpayers, politicians and citizens. Introduction Defining public personnel is somewhat vast, however the term refers to human resources who work in the public sector and provide public services to citizens whether local, state, national, or even international. The public personnel today have four major functions. They are planning, acquisition, development and sanctionsRead MoreFinancialization: Stock Market and Share Buy-back Strategy Essay1419 Words   |  6 PagesWhat do you understand by the term financialization? What factors are driving US firms to distribute more of their cash to shareholders? The Bombardment of the psyche of the average citizen by the financial industry in newspapers, magazines, television and the internet offering different financial services from mortgage loans to credit cards brings to mind a question raised by Ismail (2008:1) â€Å" †¦ if finance is everywhere does this mean that we have in some sense become financialized.† This essay